Ordering, Shipping and Receiving Info

Contact Us

If you need assistance with an order or delivery, please don’t hesitate to reach out to us HERE.

Where We Ship

Currently, we only ship to North Carolina, South Carolina and Georgia. We plan on expanding to other states in the future. 

We cannot ship to P.O. boxes.

Minimum Order

Our minimum order is four (4) products, in any combination of your choice. There is no maximum - feel free to order as much as you’d like! 

Cancellation Policy

Once an online order has been submitted, it cannot be altered or canceled for any reason. 
If you experience a problem with an order, please contact us HERE, and we’ll do our best to make it right.

Returns and Refunds

Due to the perishable nature of our products, all sales are final, and we do not accept returns or offer refunds.

We may make exceptions for items that arrive damaged or significantly expired upon delivery. In such cases, please contact us within 24 hours of receipt. We may request photos of the damaged product or other details. We will do our best to make it right for you.

Sales Tax

Sales tax will be charged at the rate applicable to the delivery location.

Shipping Costs

Our perishable products are packed in insulated boxes with enough dry ice and/or ice packs to keep the product fresh well into the evening of your delivery date.

The standard shipping cost of a 4-item order (our minimum order size) is $42.

Shipping Schedule  

We only ship on Tuesdays using FedEx Home Delivery. (You do not have to be home to receive your package.)

The weekly order cutoff is Saturday at midnight Eastern Time. 

  • Orders placed by Saturday at midnight Eastern Time will be shipped on Tuesday (3 days later). 

  • Orders placed after Saturday at midnight Eastern Time will be shipped Tuesday of the following week (10 days later).

Shipping Policy

Shipping times are determined once your order is placed and payment method is validated. Actual delivery dates are not guaranteed and are subject to factors that may be beyond our control, including delays by the shipping carrier, supply chain, weather and other factors. 

How We Pack Biscuits for Shipping 

We pack our frozen biscuits in an insulated box with enough dry ice to keep the contents perfectly frozen well into the evening of your delivery date.

How We Pack Pimento Cheese for Shipping 

We pack our pimento cheese in an insulated box with enough ice packs to keep your contents perfectly chilled well into the evening of your delivery date.

Orders that include biscuits and pimento cheese will be shipped in the same insulated box with dry ice to keep the biscuits frozen and ice packs to keep the pimento cheese chilled.

When Your Biscuits Arrive

  • All biscuits are shipped unbaked and frozen, packed with dry ice.

  • Dry ice will evaporate during shipping. This is normal and doesn’t impact the quality of the biscuits. 

  • Handle dry ice with caution. Wear gloves and never touch dry ice with your bare hands. 

  • Put biscuits in the freezer immediately, until you are ready to bake them. 

  • If you do not bake all the biscuits at once, keep the remaining unbaked biscuits in the freezer in a sealed freezer bag until ready to bake.